Shipping and Exchanges
Each garment, pair or shoes, backpack and even a shower curtain is created specifically for each customer's unique order. Nothing is "stocked" and everything is printed on demand. Most individual shirts are printed within 5-7 business days (Orders for Organizations require additional time due to typically larger order sizes), but many of our products like some of our skirts, leggings, socks, backpacks are actually printed, cut and sewn for each order and can take up to 10-14 days to manufacture for you plus shipping times.
As a result, we are not able to cancel orders once our suppliers have started the manufacturing process nor accept returns due to the ordering the "wrong size" or "wrong color" because, once again, everything (i.e. shirt, leggings, hoodie, skirt, pair of shoes, backpack, mug, laptop sleeve, watches, etc.) you order was made for you and drop-shipped directly to you! Of course, that's what makes our theatre apparel so special! Each item is made for YOU!
INTERNATIONAL CUSTOMS - While we are proud almost all of our apparel items (e.g. shirts, leggings, shirts, etc) are printed in the USA, our shoes, watches, socks, pop sockets and certain pouch and backpack designs are manufactured and printed for us internationally. As a result, Customs can add considerable time to the delivery process for customers within the US. These items are typically delivered within 4-6 weeks, but occasionally require additional time if they are held up by Customs. We are continually looking for new manufacturers that can create these items for us within the continental US and apologize for any inconvenience Customs delays may cause. We are continuing to search for US manufacturers for items currently printed internationally to help shorten all delivery times.
If your order is physically damaged during shipping or you were inadvertently shipped the incorrect size (i.e. you ordered an XL but were shipped an XS), we will gladly worked with our suppliers to exchange it on your behalf!