Shipping and Exchanges
2019 DECEMBER HOLIDAY DELIVERY
IMPORTANT: Please keep in mind that we do not stock items. Everything is custom printed and created for each order. If an issue is spotted with an item during the quality control process, it is throw away and a new item is printed.
With that said, we work with 8 different printing partners for various swag and apparel items. Some of our items like socks and backpacks are custom made for us overseas with each individual order and then imported. Therefore, there is no single "cut off date". Given all of the custom printing and manufacturing variables, are not able to guarantee a specific delivery date. Even so, here is the suggested order cutoff for different types of items in order to have a high likelihood of being received by 12/25:
Dec 1 - Full-coverage printed-cut-and-sewn items like socks, backpacks, etc
Dec 10 - Tote Bags, Laptop Sleeves, t-shirts with a full coverage design and other similar items.
Dec 12 - Some fleece and hoodie styles, leggings, skirts, ceramic mugs, ornaments and similar items.
Dec 13 - Most t-shirt styles
Orders placed after 12/13 will likely not be received by Christmas. However, if you MUST receive something by Christmas, please contact us BEFORE placing an order so we can check on lead times with our printing partners and see if any expedited shipping options may be available.
Each garment, pair or shoes, backpack and even a shower curtain is created specifically for each customer's unique order. Nothing is "stocked" and everything is manufactured or printed on demand. The are literally millions of possible design, style and color combinations and would be impossible for us to stock them.
Most individual shirts are printed within 5-7 business days (Orders for Organizations require additional time due to typically larger order sizes), but many of our products like some of our skirts, leggings, socks, backpacks are actually printed, cut and sewn for each order and can take up to 10-14 days to manufacture for you plus shipping times.
As a result of the custom printing and manufacturing process to fulfill your order, we are not able to cancel orders once our suppliers have started the manufacturing process nor accept returns due to the ordering the "wrong size" or "wrong color" because, once again, everything (i.e. shirt, leggings, hoodie, skirt, pair of shoes, backpack, mug, laptop sleeve, watches, etc.) you order was made for you and drop-shipped directly to you! Of course, that's what makes our theatre apparel so special! Each item is made for YOU!
INTERNATIONAL CUSTOMS - While we are proud almost all of our apparel items (e.g. shirts, leggings, shirts, etc) are printed in the USA, our shoes, watches, socks, pop sockets and certain pouch and backpack designs are manufactured and printed for us internationally. As a result, Customs can add considerable time to the delivery process for customers within the US. These items are typically delivered within 4-6 weeks, but occasionally require additional time if they are held up by Customs. We are continually looking for new manufacturers that can create these items for us within the continental US and apologize for any inconvenience Customs delays may cause. We are continuing to search for US manufacturers for items currently printed internationally to help shorten all delivery times.
If your order is physically damaged during shipping or you were inadvertently shipped the incorrect size (i.e. you ordered an XL but were shipped an XS), we will gladly worked with our suppliers to exchange it on your behalf!